At Dextroz.com, the customer is king!

We offer a 100% “Satisfaction Guaranteed or Your Money Back” guarantee on all our products!
To ensure your complete satisfaction, we have implemented a simple and effective returns policy.

Here are the 4 options:

1 -> You want to cancel or modify your order
We process the orders you place quickly, usually within 24 hours. For this reason, you have 12 hours after placing your order to send a cancellation or modification request via the CONTACT page.

After this time, the items will already have been shipped…

2 -> You haven’t received your package
Our average delivery times are 2 to 4 days.
If you are not in Europe, please allow a few extra days before receiving your item.

Contact us via the CONTACT page to report an item not received.

3 -> You received your item but you are not satisfied
No worries! Keep the item with its tag. You can return your item up to 15 days after receiving it.

Here’s how to do it in 3 steps:

• Contact support via the CONTACT page to let us know you will be making a return

• Print and complete the return form

• Send your item with the form to the address we will provide by email

After we receive the item, we will refund the full amount of your purchase (product cost + shipping).

Return shipping costs are the customer’s responsibility.

4 -> You received your item but you want to exchange it

Here’s how to do it in 4 steps:

• Contact support via the CONTACT page to let us know you will be making a return

• Print and complete the return form

• Send your item with the form to the address we will provide by email

• Shipping costs to the store are the customer’s responsibility, and the cost of shipping the replacement back to the customer is covered by the seller one time only. Beyond that, return shipping costs to the customer are the customer’s responsibility.