PRIVACY POLICY – Dextroz (dextroz.com)
Last updated: February 20, 2026

1. Introduction
This Privacy Policy explains how Dextroz (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit dextroz.com (the “Site”), create an account, place an order, contact support, or otherwise use our services (the “Services”).
We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant Belgian rules.

2. Who We Are (Data Controller)
The data controller is:
SOLENTIS SRL/SPRL (Dextroz)
Avenue Princesse Elisabeth 69, 1030 Brussels, Belgium
Company number: 0867334408
VAT number: BE0867334408
Privacy contact: privacy@dextroz.com
Support: support@dextroz.com

3. Personal Data We Collect
Depending on how you use the Site, we may collect:

• Identity data: first name, last name, language, country (and date of birth if you provide it).

• Contact data: email address, phone number, billing and shipping addresses.

• Order data: items purchased, sizes/colours, order history, returns/exchanges, store credits, invoices.

• Payment data: we do not store full card details. Payments are processed by secure payment providers (e.g., Bancontact, Visa, Mastercard). We may receive technical/transaction data (payment status, transaction ID).

• Account data: login credentials, preferences (e.g., wishlist), settings, consents.

• Communications: messages sent to customer support, emails, chat messages, reviews, and any photos you choose to send (e.g., for a product issue).

• Technical and usage data: IP address, cookie identifiers, device/browser information, pages viewed, logs, anti-fraud signals, performance data.

• Marketing data: communication preferences, campaign interactions (opens/clicks), subscription/unsubscription records.

4. How We Use Your Data (Purposes)
We use personal data to:

• Process orders: preparation, shipping, delivery, returns, exchanges, refunds.

• Manage your account: account creation, login, order history, saved addresses.

• Provide customer support: respond to requests, handle complaints and warranty issues.

• Process payments & prevent fraud: verification, security checks, detection of suspicious activity.

• Improve the Site and user experience: analytics, performance, troubleshooting, personalization (e.g., language).

• Marketing (if permitted): newsletters, promotions, product updates, cart reminders, recommendations.

• Comply with legal obligations: accounting, invoicing, tax and regulatory requirements.

5. Legal Bases (GDPR)
We process personal data on the following bases:

• Contract performance: to fulfill orders, deliver products, manage returns, and provide support.

• Legal obligation: to meet accounting, tax, and compliance requirements.

• Legitimate interests: to secure the Site, prevent fraud, improve our Services, and manage disputes.

• Consent: for marketing emails and non-essential cookies (you can withdraw consent at any time).

6. Cookies and Similar Technologies
We use cookies and similar technologies to:

• enable core Site functions (cart, session, security),

• measure traffic and improve performance,

• personalize content,

• deliver relevant offers/ads (only if you consent).
  You can manage your preferences via the cookie banner and your browser settings. Essential cookies cannot be disabled because they are necessary for the Site to function.

7. Who We Share Your Data With
We do not sell your personal data. We may share it with:

• Payment providers (Bancontact, Visa, Mastercard via our payment partners).

• Carriers and logistics partners (shipping, delivery, returns).

• IT and hosting providers (hosting, storage, security, backups).

• E-commerce and support tools (order management, customer support, transactional email).

• Analytics and marketing tools (only according to your cookie/consent choices).

• Professional advisors (accountants, auditors, legal counsel) when necessary.

• Authorities when required by law or to protect our legal rights.

All service providers are contractually required to protect your data and process it only on our instructions.

8. International Data Transfers
If any providers process data outside the European Economic Area (EEA), we implement appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) and, where required, supplementary measures to protect your data.

9. Data Retention
We keep personal data only as long as necessary:

• Customer account: while your account is active, then deleted/anonymized after a reasonable period of inactivity (unless we must keep certain data by law).

• Orders and invoices: retained as required by applicable tax/accounting laws (typically several years).

• Customer support and disputes: as long as needed to resolve the issue and defend legal claims.

• Marketing: until you unsubscribe or withdraw consent (or after prolonged inactivity).

• Technical logs/cookies: according to their purpose and configured retention periods.

10. Data Security
We use technical and organizational measures to protect your data, including access controls, encryption where appropriate, monitoring, backups, and internal procedures.
No system is 100% secure, but we take reasonable steps to safeguard your information.

11. Your Rights (GDPR)
You may have the right to:

• Access your data

• Rectify inaccurate data

• Erase data (in certain cases)

• Restrict processing (in certain cases)

• Object to processing based on legitimate interests (in certain cases)

• Data portability (for data you provided, processed by automated means on contract/consent)

• Withdraw consent at any time (marketing/cookies)

• Lodge a complaint with a supervisory authority

To exercise your rights, contact privacy@dextroz.com. For security, we may request verification of identity for sensitive requests.

12. Marketing Communications
If you subscribe to our newsletter, you can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting privacy@dextroz.com.
Even if you opt out of marketing, you will still receive transactional emails (order confirmations, shipping updates, customer support communications).

13. Children’s Data
Our services are intended for individuals 18 years or older. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact privacy@dextroz.com.

14. Third-Party Links
The Site may contain links to third-party websites (e.g., social networks, carriers, partners). We do not control those websites and are not responsible for their privacy practices. Please review their policies.

15. Complaints / Supervisory Authority
If you believe your rights were not respected, please contact us first at privacy@dextroz.com. You may also lodge a complaint with the Belgian supervisory authority:
Belgian Data Protection Authority (APD/GBA).

16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The “Last updated” date at the top indicates the latest version. If changes are significant, we may notify you via the Site or email.

17. Contact
For any questions about this Privacy Policy or your personal data:
privacy@dextroz.com
SOLENTIS SRL/SPRL (Dextroz), Avenue Princesse Elisabeth 69, 1030 Brussels, Belgium